Term

POLICIES AND REGULATIONS

Room Rates Include:

  • 8% VAT, 5% service charge, and breakfast.
  • 30% surcharge applied to each room category during the following holidays:
    • Lunar New Year: From the 1st day to the 6th day of the Lunar New Year.
    • Reunification Day and International Labor Day: From April 30 to May 1.
    • Christmas: December 24.
    • New Year: From December 31 to January 1.
    • National Day: From September 1 to September 2.
    • Hung Kings’ Commemoration Day: March 10.

Note: Rates in the contract apply exclusively to Travel Agencies. Guests paying directly will be charged the hotel’s published rates. Rates in this agreement are confidential and must not be disclosed.

Complimentary Services and Amenities:

  • Complimentary welcome drink upon arrival.
  • Two complimentary bottles of water in the room.
  • Complimentary tea and coffee in the room.
  • Free use of:
    • Wireless Internet.
    • Cable television.
    • 24/7 parking lot.

Check-in and Check-out Time:

  • Check-in: 14:00.
  • Check-out: 12:00.

Surcharges:

  • Early check-in before 09:00: 50% of the room rate.
  • Late check-out:
    • Until 15:00: 30% of the room rate.
    • From 15:00 to 18:00: 50% of the room rate.
    • After 18:00: 100% of the room rate.

Note: Early check-in or late check-out must be confirmed in advance based on room availability.

Children Policy:

  • Free for up to 2 children under 5 years old, sharing a bed with parents (including breakfast).
  • Children aged 5-11: Additional charge of 150,000 VND/child.
  • Children aged 12 and above: Additional charge of 200,000 VND/child.

TERMS AND CONDITIONS

1. Booking Procedures:

  • All room/meal bookings must be sent directly to the Sales Department via email or fax:
  • Provide guest group details and room allocation list at least 5 days prior to check-in.

2. Cancellation Policy:

  • Groups with more than 6 rooms:
    • Cancellation 20 days prior: Free, with rescheduling support based on room availability.
    • Cancellation 19-10 days prior: 50% of total room charges.
    • Cancellation within 9 days or no-show: 100% of total room charges.
  • Groups with 6 rooms or fewer:
    • Cancellation 14 days prior: Free, with rescheduling support based on room availability.
    • Cancellation 13-8 days prior: 50% of total room charges.
    • Cancellation within 7 days or no-show: 100% of total room charges.

Note: Deposits are non-refundable if party B unilaterally cancels the booking.

3. Payment Method:

  • Deposit: 50% of the estimated total revenue must be deposited before guest arrival.
  • Payment methods:
    • Cash.
    • Credit card.
    • Bank transfer:
      • Bank: Agribank.
      • Account holder: Đinh Văn Quyền.
      • Account number: 3300236135688.

Contact Information: